Terms & Conditions

1.1    Ordering of op5 Monitor,op5 LogServer, op5 Statistics, Hardware Appliance Servers and op5 accessories, Maintenance and Support Services and Services can be made on op5’s web shop and by email, mail, telephone or by fax.

1.2    An order is not binding until it is confirmed in writing by op5.

1.3.    Information and specification of op5 Monitor,op5 LogServer, op5 Statistics, Hardware Appliance Servers and op5 accessories, Maintenance and Support Services and Services will be found in the op5 Product fact Sheet

1.4    op5 reserves the right to change occurring errors in the information and specification of ordered op5 Monitor,op5 LogServer, op5 Statistics, Hardware Appliance Servers and op5 accessories, Maintenance and Support Services and Services.

1.5    all pictures shall be viewed as illustrations only and does not imply any guaranty as to the  op5 Monitor, op5 LogServer, op5 Statistics, Hardware Appliance Servers and accessories exact appearance and character.

2.1    Delivery terms and conditions are Ex Works (as defined in the Incoterm 2000 EXW convention).

2.2    The delivery day, when applicable, will be stated in the written confirmation of the order (see 1.2 above). For customer guidance the delivery time for Hardware Appliance Server is approximately 10 working days and for accessories approximately 5 working days

2.3    Upon customer request op5 will arrange for transportation, including transportation insurance. All costs and expenses related to such transportation will be paid by the customer, unless otherwise agreed upon.

2.4    op5 Monitor,op5 Logistics and op5 Statistics is downloaded directly via the web shop

2.5    op5 accessories can be delivered to customers domiciled in the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Switzerland and Russia.

2.6    op5 Hardware Appliance Server can be delivered to customers domiciled in the following countries:
Austria, Belgium, Denmark, Finland, France Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom, Norway and Switzerland.

3.1    The customer may, through a written notice to op5, cancel the order if there is a delay of delivery caused by op5 exceeding 45 days from the delivery date stated in the order confirmation (see 1.2 above). 

4.1    All prices and fees stated on the op5 website are excluding VAT. In addition the customer will pay all indirect taxes, including VAT, and other fees which arise or may arise as a result of the order.
op5 collaborates with Samport Payment Services AV. For additional information, please refer to, http://www.samport.se. Payment can be made by credit card or through invoicing (after special credit assessment).
Prices and fees are subject to adjustments until the order is confirmed by op5 (see 1.2 above).

Unless otherwise stated all invoices shall fall due for payment 30 days after day of invoicing. Payment made by credit card is due for payment 30 days after the order confirmation day. If  payments is not received by the due date, at the latest, op5 is entitled to charge interest on overdue amounts according to an interest rate corresponding to the Riksbank's established reference interest rate applicable at all times, with an additional eight (8) percentage points.

4.2    The subscription period is 24 or 36 months. The subscription fee is invoiced quarterly in advance and includes Hardware Appliance Servers fee and license, Maintenance and Support Services and Services fees. The subscription fee is calculated based on the selected subscription period and the number of nodes.

If the subscription is not cancelled by written notice three months prior to the end of the current subscription period the subscription is prolonged by 12 months.

At any point in time the customer may order an extension of the number of nodes.

After the completion of a subscription period, the hardware appliance server shall be returned to op5. The customer pays the fee for the return transportation. 

4.3    Installation and training can be ordered separately and will be invoiced separately.

5.1    Queries regarding Maintenance and Support Services and Services included in the subscription fee are managed by op5’s support department via telephone, email or the support portal.

5.2    For support and information regarding the hardware appliance servers and accessories the customers are referred to the respective manufacturer.

6.1    The ownership of the accessories remains with op5 until fully paid. Until the ownership has passed to the customer it is the responsibility of the customer to take proper care of the accessories, not to make any changes in the them and not transfer them to anyone else without prior written consent from op5.

7.1    The customer may return only such accessories, which op5 carry in stock and which have not been adjusted to fit specific customer requirements. Such return will not be accepted by op5 until controlled by op5 and found to be in proper condition. Any cost related to the return transportation of the accessories will be reimbursed by the customer.

7.2    It is the customers responsibility to control ordered accessories when delivered. Any complaint regarding found errors or defects should be made to op5 no later than 10 days from the delivery day.  If case of no such complaint it is considered that the customer has accepted the delivered accessories as is.

In addition to the above terms and conditions the following apply:

8.1    For op5 Monitor, op5 LogServer and op5 Statistics certain License Terms and Conditions and General Terms and Conditions apply.

8.2    For Hardware Appliance Servers certain terms and conditions apply.

8.3    For Maintenance and Support Services certain Maintenance and Support Terms and Conditions, Service Level Agreement (SLA) and General Terms and Conditions apply.

8.4    For Services certain Service Terms and Conditions and General Terms and Conditions apply. 

8.5    For accessories certain terms and conditions apply.

8.6    For all products and services following definitions apply.

9.1 Price Attachement

9.2 Definitions

9.3 Service Level Agreement (SLA)

9.4 License Terms and Conditions

9.5 Support Terms and Conditions

9.6 Service Terms and Conditions

9.7 General Terms and Conditions